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PDAM Tirta Mukti Kabupaten Cianjur meluncurkan layanan short massage service (SMS) pelanggan

CIANJUR, (KC).-Sebagai upaya meningkatkan pelayanan kepada para pelanggan, PDAM Tirta Mukti Kabupaten Cianjur meluncurkan layanan short massage service (SMS) pelanggan. Melalui nomor yang ditetapkan, para pelanggan PDAM dapat langsung menyampaikan keluhan ataupun sekedar memberikan informasi. 

Direktur PDAM Tirta Mukti Kabupaten Cianjur Herman Suherman didampingi Humas PDAM Nety Wilianti mengatakan, kebijakan adanya layanan sms pelanggan ini dimaksudkan untuk menampung keluhan pelanggan PDAM. Hal ini menjadi bagian upaya perusahaan air minum daerah untuk meningkatkan mutu pelayanan.

Tidak hanya soal itu, pihaknya juga mengaku, melalui sms layanan tersebut diharapkan pula dapat memantau tingkat kebocoran yang ada di lapangan, yang juga menjadi kendala terbesar PDAM dalam melayani pelanggannya. Dari rata-rata angka tingkat kebocoran nasional mencapai 32,80 persen, angka kebocoran di Cianjur mencapai 32,4 persen.
Adapun, keluhan ataupun informasi pelanggan yang ingin disampaikan kepada PDAM dapat disalurkan melalui nomor 085712345777. Keluhan atau informasi tersebut disampaikan dengan cara mengetik PDAM#empat digit pertama nomor pelanggan#nama#keluhan, alamat lengkap.
"Contohnya seperti ini, PDAM#0102 (KC02)**
32 comments
  1. Adi Waskito
    November 20, 2016 at 8:38 PM
    Nomor pengaduan PDAM Cianjur, tidak berfungsi sama sekali, percumaaa ...dan lain kali kalau mau berhentikan aliran air, entah untuk pemeliharaan rutin atau apapun itu, jangan pas hari Minggu, kasihan seperti saya yang bekerja pada hari lain, hari Minggu inginnya beberes, tapi air nggak ada!!!!... punya hati sedikit kenapa singh PDAM ini,maunya tarif naik, tapi pelayanan NOLL BESAARRR
  2. Adi Waskito
    November 20, 2016 at 8:40 PM
    Nomor pengaduan PDAM Cianjur, tidak berfungsi sama sekali, percumaaa ...dan lain kali kalau mau berhentikan aliran air, entah untuk pemeliharaan rutin atau apapun itu, jangan pas hari Minggu, kasihan seperti saya yang bekerja pada hari lain, hari Minggu inginnya beberes, tapi air nggak ada!!!!... punya hati sedikit kenapa singh PDAM ini,maunya tarif naik, tapi pelayanan NOLL BESAARRR
  3. Unknown
    January 2, 2017 at 5:59 PM
    Pamoyanan gelar susah air,.pam nya knapaaa..ini sudah berlangsung selama 5 bulan,..Tolong ditanggapi atau mau nunggu di Demo dulu !!,, warga kalo mau sholat jadi susah wudhu,.mau ke wc ga ada air,,boro-boro mandi ... Pam Kurang ajar!
  4. Unknown
    January 6, 2018 at 4:00 PM
    Kmh ie cai k gg.perjuangan atos 2minggu teu ngocor2...ek nepi k iraha...??manya ngomean pipa nu bocor nepi 2 minggu..teu brs2..sanajan cai teu ngocor ge angger ning tagihan na mah kaluar...
  5. Vetrien Avrina
    March 13, 2018 at 4:13 PM
    saya warga di perumahan kalimaya AP blok 3 sudah 2bulan tidak ada air sama sekali sedangkan pembayaran PDAM terus berlanjut. saya sudah pernah komplain, tanggapan dari pihak PDAM, sedang ada perbaikan saluran air, tp setelah saya tanya ke tetangga, mereka tidak ada masalah dengan air, air tetap ada. jd minta tolong kepada pihak PDAM untuk bisa di check kembali saluran air di rumah saya kenapa tidak menyala. terimakasih.
  6. Unknown
    March 17, 2018 at 4:09 PM
    Harus d gimanain yahh yg begini. TAK TAHU MALU. GA ADA KONFIRMASI GA ADA BANTUAN. pikirin dong orang yg cmn ngandelin air dari pdam karna ga punya sumur
  7. test blog
    October 12, 2018 at 2:56 PM
    Nomor teleponnya hoaks, susah dihubungin kerjanya pada tidur kali
  8. Unknown
    July 21, 2020 at 1:07 PM
    Kenapa nomor teleponya hoax spa maksudnya ngasih nomor yg g terdaftar tolong kasih nomor yg aktiv
  9. Unknown
    September 18, 2020 at 8:45 AM
    PDAM KOTA CIANJUR PALING JELEK DALAM RESPON PENGADUAN.SEKALI NYA RESPON.JAWABAN NYA NGA MASUK AKAL.TELEPON PENGADUAN PDAM CUMA BISA IYA NTI D BETULIN.NGA DA AIR DR TGL 11 SEPT AMPE SKRG.KALAU LG PENAGIHAN AJA BARU ADA AIR.
  10. Unknown
    March 22, 2021 at 7:45 PM
    Gimana ini air yang didaerah jln
    Barisan banteng pasar suuk..sudah 5 hari tidak nyala..padahal saya bayar tiap bulan Dan tidak pernah NUNGGAK.tolong diperbaiki bpk/ibu..terima kasih
  11. Unknown
    March 22, 2021 at 7:45 PM
    Gimana ini air yang didaerah jln
    Barisan banteng pasar suuk..sudah 5 hari tidak nyala..padahal saya bayar tiap bulan Dan tidak pernah NUNGGAK.tolong diperbaiki bpk/ibu..terima kasih
  12. Unknown
    April 28, 2021 at 3:57 AM
    Kenapa ya air nya ga ngalir sedangkan meteran nya terus muter
  13. Angin yk di bayar
    July 17, 2021 at 2:51 PM
    Yk ada cuma angin meteran maju bayaran maju cuma bayar anginn apa2an ga di baayar tagihan nambah air kaga ada meres rakyat
  14. Unknown
    September 1, 2021 at 1:03 PM
    Di mohon perhatiaannya untuk btn. Bumi Taman Cibodas Cilaku Cianjur Pa, Air PDAM tidak mengalir, sedangkan nilai tagihan naik. Tolong kalaupun ada kerusakkan jaringan pipa, penggantian atau debit air turun harus diberikan pemberitahuan, dan cepat dicarikan solusinya. Apalagi ini masa Pandemi Covid 19 yang menuntut kita serba bersih.
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    April 29, 2022 at 9:29 PM
    PDAM.saya.dari.kota cianjur.kenapa air TDK mengalir.bingung saya.tiap hari pakai air.Perhatikan keluhan masyarakat.tolong.pdam di cek.ke.gang.edi.1.kampung.cikidang.desa.dayang.
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    July 21, 2024 at 6:17 PM
    Assalamualaikum ka perusahaan pdam group, cobi mugia aya solusi nu sae, hawatos di bumi, masjid keperyogian cai, nu tos disepakati tiap sasih di bayar, ayna kawajiban perusahaan nu kedah di benahi, dimana lepatna sampai cai teu normal.. bilih pertanggung jawabana kin hisabanana..haturnuhun
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